Policies

Privacy policy

Quantum Pharmacy collects the information it needs to fill a prescription and nothing beyond it: your name, date of birth, contact details, the prescription itself, and the record of what we compounded and when. Where you pay by card, the payment is handled by our processor and we do not store card numbers.

We use that information to compound and dispense your prescription, to speak to you and your prescriber about it, to meet the record-keeping the Maryland Board of Pharmacy requires of us, and to reach you if a preparation is recalled or a problem is identified.

Who we share it with

Your doctor, because we sometimes have to check or clarify a prescription. Our shipping carrier, which gets your address and nothing medical. Regulators and licensing bodies where the law requires disclosure. That is the whole list. We do not sell patient information, and we do not share it with advertisers or data brokers. If you have asked us to text you, the messaging provider that delivers those texts processes your mobile number only to deliver them on our behalf; no mobile information is shared with third parties or affiliates for marketing or promotional purposes. See our text message terms.

How long we keep it

Prescription records are retained for the period Maryland pharmacy law requires. Placeholder. Insert the statutory retention period under Maryland law, confirmed with counsel. Records held past that point are those we are separately required to keep, such as controlled substance documentation.

Your rights

You can ask for a copy of the information we hold about you, ask us to correct it if it is wrong, and ask how it has been disclosed. Write to us or call the pharmacy and a pharmacist will route the request. Some records cannot be deleted on request, because pharmacy law requires us to retain them.

This website

The rest of this page is about your prescription records. This section is about the website itself. The site runs Google Analytics, which we added on 18 September 2026 to see whether the site is being read and which pages people reach. It is the only analytics on the site. It sets two cookies in your browser, named _ga and _ga_DTYD39HWC2, which last up to two years from your last visit (some browsers shorten that) and tell Google whether your browser has been to this site before. It records the pages you view, whether you read to the bottom of a page, links you follow to other sites, the type of device and browser you use, how you arrived here, and your approximate location, worked out from your network address. That goes to Google, which processes it and shows us the totals. It is not connected to any prescription or patient record: this site has no login, and no page on it sends anything you type to us or to Google. If you would rather not be counted, a content blocker stops it, and on a desktop browser so does Google’s opt-out add-on.

Beyond that, the only other outside service the pages in our menu load is Google Fonts, which serves the typefaces they are set in. We do not set advertising cookies. Draft wording. Pharmacy counsel to approve this paragraph and to say what cookie notice is required now that analytics runs. Revisit it again if a booking tool or a form is ever added.

Shipping and returns

Most prescriptions are made within one business day of reaching us, then ship two-day. A few take longer to make, and we tell you if yours is one of them when we give you the price. If you are nearby, you can pick it up at our Chevy Chase counter the same day we make it.

We ship anywhere we hold a pharmacy licence. Licences work state by state, so whether we can ship to you depends on where you live and where your doctor practises. Call us and we will check. Placeholder. List the licensed states here once confirmed.

Temperature and handling

Anything that needs to stay cold ships with a cold pack, and we time it so it does not sit in a depot over a weekend. If a package that should be cold arrives warm, do not use it. Call us and we will replace it.

Returns

Medicine we make is made for one patient, so it cannot be put back on a shelf, resold or reused. Federal and state law forbid it, so this is not a rule we can bend. Once it has left the pharmacy, we cannot take it back for a refund.

That said, if we got it wrong (the wrong recipe, the wrong strength, or something that arrived damaged), call us and we will make it again and ship it at no cost to you. Tell us reasonably soon after it arrives, so we can work out what happened. Placeholder. Set the notification window with counsel.

Reporting an adverse event

If you are having a medical emergency, call 911 or go to an emergency department. Do not use this page.

For anything else (a reaction you did not expect, irritation that is getting worse instead of better, or medicine that looks, smells or behaves differently from last time), stop using it and call the pharmacy on (301) 690-6880. A pharmacist will take the details with your prescription in front of them, tell you whether to stop or keep going, and contact your doctor.

Keep the container and whatever is left in it. It is often the only way to work out what happened.

What we do with a report

We write it down, investigate the batch and the ingredients it was made from, tell your doctor, and pass it on to the FDA and the Maryland Board of Pharmacy where that is required. If the problem turns out to be with a batch, we contact everyone who got medicine from it.

Reporting independently

You can report a suspected problem with any medicine directly to the FDA through MedWatch, whether or not you tell us first. Reporting to us does not replace that, and reporting to the FDA does not replace telling us. We would rather hear it twice than not at all.

Beyond-use dating

A factory-made drug has an expiry date because the manufacturer has tested that exact product, in that exact bottle, over months to see how long it lasts. Medicine we make by hand has not been through that testing, so it carries a beyond-use date instead: the last day you should use it. A pharmacist sets that date using national standards, based on what kind of preparation it is, what is in it, and how it is stored.

Beyond-use dates are shorter than expiry dates, and often much shorter. That is not a sign that anything is wrong. It simply reflects that your medicine was made in a small amount, for one person, without months of shelf testing behind it.

What this means for you

The beyond-use date is printed on your label, next to the day we made it. Store it exactly as the label says. Storage matters more here than it does for an off-the-shelf product, and heat and light are usually what cut the time short. Do not pour it into a different container. The one it came in was part of how the pharmacist worked out the date.

Do not use it past its beyond-use date, and do not use it if it has separated, changed colour or smell, or otherwise looks different from when you got it. Call us and we will tell you whether that is normal or whether it needs replacing.

Compounded medicines and the FDA

Compounded medicines are not FDA-approved, and the FDA does not review them for safety or effectiveness the way it reviews factory-made drugs. They are prescribed when a doctor decides that a product you can buy off the shelf is not right for a particular patient. Quantum Pharmacy does not practise medicine and does not prescribe.